sherman2307 The best Workplace Experience-How do you deliver it?
 

The best Workplace Experience-How do you deliver it?

Updated: 7 days ago

Transform your business performance

2 X Customer satisfaction

2 X Innovation revenue from new products and services

25% more profitability than peers in your market


WX Workplace Video - by Avanade

So what is workplace experience?


It's the combination of Technology , operations and culture that allow employees to perform.

In summary treating employees like customers!


In a study by Avanade this is what they found:

"96% of senior decision-makers agree that a successful WX transformation requires a holistic approach across technology and physical workspaces, operations, culture and employee experience".

https://www.avanade.com/en/thinking/workplace-experience


So how does a Workplace innovator get there?


You have to start with a vision of the workplace you want to create, however you also have to recognise your workplace is a combination of siloed systems that don't talk to each other.


Key to your new Workplace design is cracking these siloed offerings and getting them to talk to each other.


Quite literally every workplace will have a Building Management System that controls the building and its infrastructure, however that will not know:

- the occupancy of the building?

- the number of desks booked today?

- where they are booked, which floor?

- what time of day they are booked?

- are the meeting rooms busy?

- how many visitors are due in reception?


So your first challenge in the design phase is gathering data.


How are we going to get there?

Which system feeds our data dashboard so we. can get insights?

Too often people start with a sensor survey (we recommend Relogix, as they have the sensors however they have a multi data source reporting platform relogix.com)


However whilst that provides a snapshot of data and the insights it doesn't deliver a workplace experience like no other.


Supplier Selection - Shared Vision


In essence, to get the best workplace experience you have to have suppliers who:

- have open APi's that share data from your building, events or data triggers with others.

- you have to plot how will that data add value to another system, use case by use case

- how will you get your visitors that are in outlook into your front of house reception?

- how do you give them a personalised branded invite and directions to your building?

- can they have a security badge in their hand before they arrive?

- when it is scanned, will it check them in, notify the meeting host and check any visitor blacklist?

- how do people find the meeting room?

- how to they receive wifi login details to your guest or work network?

- when they get to the building how do they know where colleagues are?

The answer is in the data and systems that talk to each other - you however have now got to:

- find the data piece that are crucial that are in one system but don't feed another

- select the use cases where a piece of data here feeds there and 1 + 1 = 3+

- select what you want to drive Workplace Experience or Workplace efficiency from a list of business drivers.

Download the Research PDF?

Not Easy, however not impossible!


Connected Workplace

https://www.communicationedge.vc/post/workplace-integration-in-action-at-ise-2020


https://www.communicationedge.vc/post/the-best-workplace-experience-how-do-you-deliver-it


https://www.communicationedge.vc/post/the-connected-workplace-how-to-select-vendors-to-deliver-the-best-experience


https://www.communicationedge.vc/post/transform-your-workplace-convert-to-the-very-best-experience-and-most-efficient-practices


Glossary of Terms and meanings

Microsoft office 365 enhanced

  • Condeco extends office 365 so that simplistic bookers can find rooms and their charecteristics easily.

The safe workplace o365 enhanced

  • Condeco delivers a safe workplace through its social distancing of meeting room seats and desk spacing and sanitisation features.

The safe workplace office 365 enhanced

  • The safe workplace with distancing and sanitisation can be added to office 365 via the add-in.

Microsoft workplaces on demand,

  • Condeco adds desk and room booking on demand to office 365.

Microsoft smart workplace

  • We believe Condeco enhances Microsoft to deliver a smart workplace through its features and their benefits and their partner integrations.

A safe Microsoft enhanced workplace

  • Condeco enable the Microsoft productivity suite to deliver a safer workplace.

Microsoft workplace experience

  • Condeco and their partners help deliver a better Microsoft powered workplace experience with more efficient processes.

Workplace experience re-engineering

  • Condeco and their partners enable a re-engineered workplace to be delivered using technology to deliver a digital workplace.

Microsoft workplace efficiency

  • Condeco and its partners enable the more efficient processes to be delivered by enhancing Microsoft's core productivity suite Outlook.

Microsoft digital transformation

  • Those looking to digitally transform the workplace can do so extending and enhancing Microsoft.

Microsoft safe check-in

  • VPOD an Proxyclick extend Condeco and Microsoft to deliver a safe check-in through faster processes and less congested reception areas.

Microsoft touchless check-in

  • Proxyclick and Condeco deliver through the Integration with Condeco the touchless check-in to Microsoft customers.

Microsoft express check-in

  • Proxyclick and Condeco deliver through the Integration with Condeco the express check-in using their invites and QR codes for Microsoft customers.

The safe workplace

  • Condeco enable the safe workplace with their core desk and room products and their integrations with partners like VPOD and Proxyclick.

The safe workplace assigned seats

  • Assigned or bookable seats ensure no one is allowed to just sit where they like and not safe distance, without the use of tape.

The safe workplace hot desk

  • This is now delivered through the Condeco desk booking, safe spacing and sanitisation feature.

The safe workplace meeting rooms

  • delivered by using Condeco to safe distance seats and sanitise the rooms with its vendor management feature queuing work orders to cleaning vendors.

The safe workplace visitor management

  • Delivered Through the Condeco VPOD and Proxyclick integrations.

Covid-19 back to the workplace,

  • Term for recovery to the workplace post lockdown but prior to vaccination.

Safe workplace distancing

  • Term used for Meeting Room and Desk seating efficient 2 metre spacing delivered using the desk and room booking Condeco APP.

Safe reception distancing

  • Delivered by decongesting the reception area with invites delivered to visitors with QR codes, enable pre registration, touchless and express check-in. This decongests reception areas using the Condeco VPOD and Proxyclick check-in.

Desk booking check-list

  • Complying with the Covid back to workplace and call centre guidelines.

Mobile and Web booking

  • delivery of safe booking through own device booking, removing surfaces that you need to touch and sanitise.

Desk status free busy

  • delivered by the Condeco APP so the desk booker knows what's free, busy and available, whilst also seeing safe distancing from the floor plan.

Desk status unavailable sanitisation required

  • delivered by the Condeco APP when the desk is finished with but suspended from use requiring sanitisation and release.

Desk vendor message cleaning list

  • Delivered through the desk booking vendor management module.

Vendor change status

  • Delivered by the Condeco APP when the cleaning or catering vendor change the status of an order.

Desk GPS check-in

  • Delivered by The Condeco desk booking APP that delivers touchless check-in to your desk through the GPS HQ association triggered by your mobile device.

Desk GPS checkout

  • Delivered when a user leaves the building for a certain time, checking them out of the desk.

Desk integration Vpod

  • New module delivered by VPOD's desk integration with Condeco. Enables Desk booking from VPOD.

Desk way-finding

  • Delivered by VPOD and its integration to Condeco

Desk booking integration

  • VPOD feature enabling desks to be booked using the VGreet kiosks, useful for Post Covid or unscheduled bookings.

Desk spacing

  • Achieved with The Condeco App deploying safe distancing of desks and room seats and blocking out other seats to demonstrate safe distancing.

Desk spacing transparency

  • Delivers safe distancing by blocking out desks in between, opposite each other and deploying that on the booking app to deliver psychological safety to the desk booker.

Desk booking day of week phasing

  • Delivered by the Condeco app allowing day of the week booking if you've a phased use desk policy.

Desk booking close area.

  • Delivered by the Condeco APP which allows areas or zones to be closed and auto-cancels forward bookings pushing notifications to those that have booked to rebook.

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