Updated: Jul 24, 2020
Re-engineering your Microsoft Workplace Experience and Microsoft Workplace Efficiency
What do we mean?
Microsoft digital transformation splits into two categories of work and impact:
- Re-engineering the workplace experience
- Re-engineering the workplace efficiency
To do that we would strongly advise you use partners that have these credentials, if your a Microsoft based business.
At a minimum a Microsoft Gold Partner who you know has a relationship with Microsoft's product team in Redmond and their engineering teams with access to beta releases and input into feedback to enhance the Microsoft product.
Based on Azure
Azure offers unparalleled scale for the global or regional enterprise whilst delivering
Integrated development environment.
End-to-end delivery pipeline.
Superior disaster recovery.
Fig 1 - Microsoft Workplace credentials we would check for
Azure API Management is primarily used to provide a central interface to create, provision and manage API for web and cloud applications and services, which means any core application is protected from someone misusing the APi, which in turn means the software can be extended via an APi securely.
With Azure API Management user can;
Monitor the health of APIs, identifying errors, configure throttling, rate limits and more on each API, ensuring other core software users are not inconvenienced by API traffic.
Provides insight into the utilization of APIs identifying the users and their volume, which the author believes tells you how relevant you are to your customer and ecosystem.
Creating and managing user roles and defining end to end API usage policies ensuring security folk don't access engineering code etc etc.
Provides a central interface to consolidate and manage thousands of API’s across multiple platforms, which means you can set up an ecosystem of vendors, who compliment your product, making you ever more relevant to your customer base.
Provide an authentication and access control mechanism to manage and ensure security on API access and utilization, which means you can deal with financial services, banks, government and military customers without them worrying about security because an entire team at Microsoft have worried about it on their behalf.
Ultimately, it means that the developers that code to your APi have a robust product that they can work with and that their programming time and cost should be minimised.
Now we have the credentials out of the way, what can you actually do using a worked example?
In the example here we are using a favourite Microsoft Meeting Invite tool called Outlook and transforming it into:
- A digital workplace tool for your prized collaboration spaces (meeting rooms) and desks.
- We are then extending it again so that the same invite not just attaches the right room and desk resources, but extends them into a wow visitor management solution.
- Effectively delivering a Microsoft Workplace Experience upgrade.
- We are then going to demonstrate just how efficient your Microsoft Workplace can be by running through the process and cost savings.
- Delivering an Microsoft Workplace Efficiency upgrade.
Fig 2 Microsoft Digital Transformation delivering a Microsoft Workplace Experience that is transformed by its partners.
The Microsoft Workplace Experience transformation starts with a simple outlook invite.
The user books a meeting and using the Condeco add-in adds a room resource.
We know the meeting host details from the invite.
We know the guests that can be selected or assumed via some business rules.
Example:Guests have a domain that does not include @freedy.com in the email address.
Whether the room is booked in Outlook or Condeco doesn't matter because the unique Microsoft Synch feature, keeps both systems updated, in real time.
This sounds simple, but removes a whole load of user experience issues, around live availability, respecting the integrity of room and desks resources, as precious workplace assets.
From the Condeco system the "listening APi" detects some new guests and posts them into the visitor management system.
A visitor invite is issued (rather than a list given to reception) which is tailored to the company (branded) and has a configurable style, as well as:
How to get to the building
The host details
The unique barcode
Once scanned the visitor can be asked to answer some basic questions, upload a photo
The host is immediately notified by SMS and email, depending on what you have configured.
An option exists to use the same barcode for the security barriers.
The 14 steps take the Microsoft Outlook invite and through three APi's, one Microsoft, one Condeco and one visitor management APi and completely transform the Microsoft Workplace Experience.
However, you have to have the vision to see the art of the possible, know which suppliers have API's, and then design the use case transformation.
You also have to think of the entire customer journey from home to room not from reception to security barrier!
Now let's look at the Microsoft Workplace Efficiency transformation and the impact on the workplace practices.
The change starts with the visitor, who now saves time they would have spent on working out where you are and how to get there.
The next is the reception efficiency with the barcode scan replacing all of the reception arrival tasks, meaning the number of receptionists, can immediately be reviewed.
The reception area becomes clutter free, as transaction times are seconds and the visitor is on their way.
The host is notified automatically removing the "chase the host" game, reception staff, are asked to play.
And security systems and processes upgraded with visitor data, photographs, digital Q & A, and blacklist checking, which means your security chief and workplace inhabitants can relax a little bit more.
And with access control barriers also enabled, you can use one barcode for check-in recognition and building access.
No only that, but with social distancing, the reception area does not become a congestion point or a pandemic risk. making returning to the workplace a tad less concerning.
No fewer than 7 areas of efficiency and cost saving delivered through one Microsoft Workplace Efficiency exercise, with immediate ROI on the investment in the two software systems that have complimented a simple Outlook invite!
The devil is in the detail they say and they are definitely correct.
Glossary of Terms and meanings
Microsoft office 365 enhanced
Condeco extends office 365 so that simplistic bookers can find rooms and their charecteristics easily.
The safe workplace o365 enhanced
Condeco delivers a safe workplace through its social distancing of meeting room seats and desk spacing and sanitisation features.
The safe workplace office 365 enhanced
The safe workplace with distancing and sanitisation can be added to office 365 via the add-in.
Microsoft workplaces on demand,
Condeco adds desk and room booking on demand to office 365.
Microsoft smart workplace
We believe Condeco enhances Microsoft to deliver a smart workplace through its features and their benefits and their partner integrations.
A safe Microsoft enhanced workplace
Condeco enable the Microsoft productivity suite to deliver a safer workplace.
Microsoft workplace experience
Condeco and their partners help deliver a better Microsoft powered workplace experience with more efficient processes.
Workplace experience re-engineering
Condeco and their partners enable a re-engineered workplace to be delivered using technology to deliver a digital workplace.
Microsoft workplace efficiency
Condeco and its partners enable the more efficient processes to be delivered by enhancing Microsoft's core productivity suite Outlook.
Microsoft digital transformation
Those looking to digitally transform the workplace can do so extending and enhancing Microsoft.
Microsoft safe check-in
VPOD an Proxyclick extend Condeco and Microsoft to deliver a safe check-in through faster processes and less congested reception areas.
Microsoft touchless check-in
Proxyclick and Condeco deliver through the Integration with Condeco the touchless check-in to Microsoft customers.
Microsoft express check-in
Proxyclick and Condeco deliver through the Integration with Condeco the express check-in using their invites and QR codes for Microsoft customers.