Updated: 7 days ago
Re-engineering your Microsoft Workplace Experience and Microsoft Workplace Efficiency
What do we mean?
Microsoft digital transformation splits into two categories of work and impact:
- Re-engineering the workplace experience
- Re-engineering the workplace efficiency
To do that we would strongly advise you use partners that have these credentials, if your a Microsoft based business.
At a minimum a Microsoft Gold Partner who you know has a relationship with Microsoft's product team in Redmond and their engineering teams with access to beta releases and input into feedback to enhance the Microsoft product.
Based on Azure
Azure offers unparalleled scale for the global or regional enterprise whilst delivering
Integrated development environment.
End-to-end delivery pipeline.
Superior disaster recovery.
Fig 1 - Microsoft Workplace credentials we would check for
Azure API Management is primarily used to provide a central interface to create, provision and manage API for web and cloud applications and services, which means any core application is protected from someone misusing the APi, which in turn means the software can be extended via an APi securely.
With Azure API Management user can;
Monitor the health of APIs, identifying errors, configure throttling, rate limits and more on each API, ensuring other core software users are not inconvenienced by API traffic.
Provides insight into the utilization of APIs identifying the users and their volume, which the author believes tells you how relevant you are to your customer and ecosystem.
Creating and managing user roles and defining end to end API usage policies ensuring security folk don't access engineering code etc etc.
Provides a central interface to consolidate and manage thousands of API’s across multiple platforms, which means you can set up an ecosystem of vendors, who compliment your product, making you ever more relevant to your customer base.
Provide an authentication and access control mechanism to manage and ensure security on API access and utilization, which means you can deal with financial services, banks, government and military customers without them worrying about security because an entire team at Microsoft have worried about it on their behalf.
Ultimately, it means that the developers that code to your APi have a robust product that they can work with and that their programming time and cost should be minimised.
Now we have the credentials out of the way, what can you actually do using a worked example?
In the example here we are using a favourite Microsoft Meeting Invite tool called Outlook and transforming it into:
- A digital workplace tool for your prized collaboration spaces (meeting rooms) and desks.
- We are then extending it again so that the same invite not just attaches the right room and desk resources, but extends them into a wow visitor management solution.
- Effectively delivering a Microsoft Workplace Experience upgrade.
- We are then going to demonstrate just how efficient your Microsoft Workplace can be by running through the process and cost savings.
- Delivering an Microsoft Workplace Efficiency upgrade.
Fig 2 Microsoft Digital Transformation delivering a Microsoft Workplace Experience that is transformed by its partners.
The Microsoft Workplace Experience transformation starts with a simple outlook invite.
The user books a meeting and using the Condeco add-in adds a room resource.
We know the meeting host details from the invite.
We know the guests that can be selected or assumed via some business rules.
Example:Guests have a domain that does not include @freedy.com in the email address.
Whether the room is booked in Outlook or Condeco doesn't matter because the unique Microsoft Synch feature, keeps both systems updated, in real time.
This sounds simple, but removes a whole load of user experience issues, around live availability, respecting the integrity of room and desks resources, as precious workplace assets.
From the Condeco system the "listening APi" detects some new guests and posts them into the visitor management system.
A visitor invite is issued (rather than a list given to reception) which is tailored to the company (branded) and has a configurable style, as well as:
How to get to the building
The host details
The unique barcode
Once scanned the visitor can be asked to answer some basic questions, upload a photo
The host is immediately notified by SMS and email, depending on what you have configured.
An option exists to use the same barcode for the security barriers.
The 14 steps take the Microsoft Outlook invite and through three APi's, one Microsoft, one Condeco and one visitor management APi and completely transform the Microsoft Workplace Experience.
However, you have to have the vision to see the art of the possible, know which suppliers have API's, and then design the use case transformation.
You also have to think of the entire customer journey from home to room not from reception to security barrier!
Now let's look at the Microsoft Workplace Efficiency transformation and the impact on the workplace practices.
The change starts with the visitor, who now saves time they would have spent on working out where you are and how to get there.
The next is the reception efficiency with the barcode scan replacing all of the reception arrival tasks, meaning the number of receptionists, can immediately be reviewed.
The reception area becomes clutter free, as transaction times are seconds and the visitor is on their way.
The host is notified automatically removing the "chase the host" game, reception staff, are asked to play.
And security systems and processes upgraded with visitor data, photographs, digital Q & A, and blacklist checking, which means your security chief and workplace inhabitants can relax a little bit more.
And with access control barriers also enabled, you can use one barcode for check-in recognition and building access.
No only that, but with social distancing, the reception area does not become a congestion point or a pandemic risk. making returning to the workplace a tad less concerning.
No fewer than 7 areas of efficiency and cost saving delivered through one Microsoft Workplace Efficiency exercise, with immediate ROI on the investment in the two software systems that have complimented a simple Outlook invite!
The devil is in the detail they say and they are definitely correct.
Glossary of Terms and meanings
Microsoft office 365 enhanced
Condeco extends office 365 so that simplistic bookers can find rooms and their charecteristics easily.
The safe workplace o365 enhanced
Condeco delivers a safe workplace through its social distancing of meeting room seats and desk spacing and sanitisation features.
The safe workplace office 365 enhanced
The safe workplace with distancing and sanitisation can be added to office 365 via the add-in.
Microsoft workplaces on demand,
Condeco adds desk and room booking on demand to office 365.
Microsoft smart workplace
We believe Condeco enhances Microsoft to deliver a smart workplace through its features and their benefits and their partner integrations.
A safe Microsoft enhanced workplace
Condeco enable the Microsoft productivity suite to deliver a safer workplace.
Microsoft workplace experience
Condeco and their partners help deliver a better Microsoft powered workplace experience with more efficient processes.
Workplace experience re-engineering
Condeco and their partners enable a re-engineered workplace to be delivered using technology to deliver a digital workplace.
Microsoft workplace efficiency
Condeco and its partners enable the more efficient processes to be delivered by enhancing Microsoft's core productivity suite Outlook.
Microsoft digital transformation
Those looking to digitally transform the workplace can do so extending and enhancing Microsoft.
Microsoft safe check-in
VPOD an Proxyclick extend Condeco and Microsoft to deliver a safe check-in through faster processes and less congested reception areas.
Microsoft touchless check-in
Proxyclick and Condeco deliver through the Integration with Condeco the touchless check-in to Microsoft customers.
Microsoft express check-in
Proxyclick and Condeco deliver through the Integration with Condeco the express check-in using their invites and QR codes for Microsoft customers.
The safe workplace
Condeco enable the safe workplace with their core desk and room products and their integrations with partners like VPOD and Proxyclick.
The safe workplace assigned seats
Assigned or bookable seats ensure no one is allowed to just sit where they like and not safe distance, without the use of tape.
The safe workplace hot desk
This is now delivered through the Condeco desk booking, safe spacing and sanitisation feature.
The safe workplace meeting rooms
delivered by using Condeco to safe distance seats and sanitise the rooms with its vendor management feature queuing work orders to cleaning vendors.
The safe workplace visitor management
Delivered Through the Condeco VPOD and Proxyclick integrations.
Covid-19 back to the workplace,
Term for recovery to the workplace post lockdown but prior to vaccination.
Safe workplace distancing
Term used for Meeting Room and Desk seating efficient 2 metre spacing delivered using the desk and room booking Condeco APP.
Safe reception distancing
Delivered by decongesting the reception area with invites delivered to visitors with QR codes, enable pre registration, touchless and express check-in. This decongests reception areas using the Condeco VPOD and Proxyclick check-in.
Desk booking check-list
Complying with the Covid back to workplace and call centre guidelines.
Mobile and Web booking
delivery of safe booking through own device booking, removing surfaces that you need to touch and sanitise.
Desk status free busy
delivered by the Condeco APP so the desk booker knows what's free, busy and available, whilst also seeing safe distancing from the floor plan.
Desk status unavailable sanitisation required
delivered by the Condeco APP when the desk is finished with but suspended from use requiring sanitisation and release.
Desk vendor message cleaning list
Delivered through the desk booking vendor management module.
Vendor change status
Delivered by the Condeco APP when the cleaning or catering vendor change the status of an order.
Desk GPS check-in
Delivered by The Condeco desk booking APP that delivers touchless check-in to your desk through the GPS HQ association triggered by your mobile device.
Desk GPS checkout
Delivered when a user leaves the building for a certain time, checking them out of the desk.
Desk integration Vpod
New module delivered by VPOD's desk integration with Condeco. Enables Desk booking from VPOD.
Delivered by VPOD and its integration to Condeco
Desk booking integration
VPOD feature enabling desks to be booked using the VGreet kiosks, useful for Post Covid or unscheduled bookings.
Achieved with The Condeco App deploying safe distancing of desks and room seats and blocking out other seats to demonstrate safe distancing.
Desk spacing transparency
Delivers safe distancing by blocking out desks in between, opposite each other and deploying that on the booking app to deliver psychological safety to the desk booker.
Desk booking day of week phasing
Delivered by the Condeco app allowing day of the week booking if you've a phased use desk policy.
Desk booking close area.
Delivered by the Condeco APP which allows areas or zones to be closed and auto-cancels forward bookings pushing notifications to those that have booked to rebook. For more information on Microsoft Workplace Experience re-engineering "home to room" during the pandemic or afterwards call 01604 344130 or email firstname.lastname@example.org